Data Retention & Deletion Summary.
The file provides a summary of Cocoa Classroom's data retention and deletion policies. It outlines the following key points:
-
General Principles:
- Data is stored only as long as necessary for educational, security, or legal reasons.
- Users can request data deletion anytime, and all deletions are permanent.
-
Retention Periods by Category:
- Child Accounts & Learning Progress: Retained until account deletion or 24 months of inactivity to maintain educational history.
- Parent/Teacher Accounts: Retained until requested deletion or 3 years of inactivity to ensure access and support.
- Consent & Audit Records: Retained for 5 years to comply with legal requirements (COPPA, FERPA, GDPR).
- System Logs & Security Data: Retained for 90 days for platform safety and abuse prevention.
-
Deletion Requests:
- Users can request deletions via a form or email, with identity verification to protect user data. Requests are processed within 10 business days.
-
Backup & Archival Data:
- Backups containing deleted data are purged within 30 days of a deletion request.
-
Automatic Deletion Rules:
- Inactive child accounts are removed after 24 months, unverified parent accounts after 90 days, and outdated data is regularly purged.
Overall, the document emphasizes transparency in data management and user rights regarding personal data.
You can request data deletion at any time using our Privacy Request Form or by emailing info@cocoaclassroom.com.